Frequently
Asked
Questions

General questions

  • Ami’s Mobile Natural Therapies is based in Perth and offers services in surrounding areas.

  •  It depends on your private health insurance provider, please do check with your insurer if "Mobile remedial massage therapy" is covered in your insurance plan. Amy will provide you with her provider number on the receipt to claim the rebate. Remedial, Relaxation and Manual Lymph Drainage treatments are private health rebate-able services performed by Amy as she is a member of the "Massage and Myotherapy Australia" Association, and holds a Diploma of Remedial Massage.

  • Ensure there is enough space in your room to set up a massage table and for Amy to walk around it. If you'd like to have the table warmer on, ensure there is a power point within 8 metres - Amy will bring an extension cord.

  • Of course! Gift vouchers are also available if you’d like to treat someone special.

  • Your first appointment will include a 5 to 20 minute consultation, including postural, range of motion and orthopaedic assessment to understand your needs and ensure your treatment is fully personalised to address your goals.

    • Fresh set of clean linen

    • Mother Earth aromatherapy oils diffused during the treatment (locally blended in Fremantle by a certified aromatherapist)

    • Table warmer for comfort

    • Soft blanket to keep you cosy

    • Calming music played through quality JBL speakers

    • Support pillows provided for pregnancy massage sessions

  • Cash (exact amount) or bank transfer, paid after receiving the treatment on the same day of treatment. Amy will issue an electronic receipt to your email within 12 hours, which includes provider number details for you to claim your rebate through your private health insurance. EFTPOS payment method coming in the future, Amy will announce it.

  • Care Card holders, Pension card holders, Students, Veterans, Senior card holders

  • Clients must provide at least 24 hours' notice when cancelling an appointment. Cancellations should be made by texting Amy on 0488 966 289. As a mobile remedial massage therapist, time and preparation go into each booking. Short-notice cancellations take away the opportunity for other clients to receive treatment and impact the business significantly.

    If a client cancels with less than 24 hours' notice on two or more occasions, they may no longer be eligible to book future appointments. This policy is in place to respect the therapist’s time and support the sustainability of a small, client-focused business.

  • Remedial: Clothing is only removed to access parts of the body where treatment will be - sports bra and loose shorts is preferable to make it easier for Amy to treat the area.

    Relaxation and Manual Lymph Drainage: Clothing is all removed except for the bottom underwear which is kept on. Bra can be kept on for client comfort if client wishes. Amy ensures professional draping in all treatments, client will be kept feeling safe and secure whilst receiving treatment at all times.

  • Yes, Amy keeps client personal and health information in a secure and muti-factor authenticated and password protected location.

  • Amy does her best to set up and pack up as quick as possible. Treatment time includes setting up of massage table and linen, Amy will then provide treatment until the very last minute booked in. Packing up time is done after the full treatment time is finished, it takes ~10 mins to pack up. Amy wants to ensure client receives full service.

Treatment questions

    • Remedial Treatment: Goal is to treat localised pain, tension, discomfort, improve range of motion. Usually requires more than one treatment for cumulative benefits - depends on severity of condition and client goals.

    • Relaxation Treatment: Goal is to decrease sympathetic nervous system (fight or flight mode) and turn on body's natural healing function (rest and digest parasympathetic nervous system). Great for people who find it difficult to relax, stressed, anxious, or need to block out time to let the body heal while on the massage table. Also good for those experiencing whole body tension, this will relax the muscles.

    • Manual Lymphatic Drainage Treatment: Goal is to unblock lymph nodes and increase lymph flow to areas of the body and remove waste. Usually requires more than one treatment for cumulative benefits - depends on severity of condition and client goals.

      I am trained to work on individuals with a functioning lymph vessel system (I am a Level 2 Dr. Vodder trained therapist) - I am not able to provide for individuals who had lymph nodes/vessels removed - Amy can refer client to a Level 3 Dr. Vodder trained therapist who can help.

    1. New clients fill in a client intake form

    2. Consultation with Amy, includes palpation, range of motion and orthopaedic testing. Understanding clients health history and goals from the treatment. Identifying which muscles need to be treated. Consultation time can take from 10 to 20 mins depending on severity of client health condition.

    3. Treatment, which can include a combination of techniques which Amy will recommend to achieve client goal (combination of lymph drainage to remove pain caused by inflammation, cupping to improve range of motion and release tension in fascia, trigger point and myofascial release (deep tissue techniques), muscle energy technique, pin and stretch, scar tissue release, taping)

    4. Amy will provide at home care and advise how many treatments necessary to achieve client goal. At home care can include stretches, exercises, self massage techniques, Amy will provide letter of referral to allied health professional (e.g. sports chiropractor, physio, etc), yoga/sound therapy, GP etc. to help support client treatment goals if necessary. Amy also provides taping for clients who need it.

    1. New clients fill in a client intake form

    2. Consultation with Amy to identify areas of the body to massage and focus on. consultation time is 5 to 10 mins.

    3. Massage treatment

    1. New clients fill in a client intake form

    2. Consultation with Amy to identify areas of the body that requires lymph drainage, including palpation and range of motion assessments. Consultation time is 10 to 15 mins depending on severity of client health condition.

    3. Treatment.

    4. Amy will provide at home care and advise how many treatments necessary to achieve client goal. At home care can include stretches, exercises, self massage techniques, Amy will provide letter of referral to allied health professional ((e.g. sports chiropractor, physio, etc), or yoga/sound therapy, GP etc.) to help support the client treatment goals if necessary. Amy also provides taping for clients at the end of treatment who need it.

  • Amy is a level 2 Manual Lymph drainage Therapist, therefore she is not trained to provide lymph drainage in oncology. Amy can help you find a level 3 Manual Lymph drainage therapist to help you, just ask Amy.

  • Remedial Treatment - MWAX - 100% Australian owned professional massage wax (ingredients: Brassica Napus (rapeseed) seed oil, Cera Alba (beeswax), Tocopherol (Vitamin E), and sunflower seed oil.)

    Benefits include:

    • MWax is hand crafted, chemical free, with no preservatives, synthetics or parabens.

    • MWax has natural antibacterial properties result in fewer allergic reactions than other products on the market whilst also promoting healthy blemish free skin.

    • Mwax doesn’t ‘suffocate’ the skin and won’t clog pores like other petroleum-based products.

    • Massage clients don’t leave their appointment feeling greasy and in need of a shower.

    • Mwax feels soft and smooth on the skin and is odour free, appealing to a wider audience.

    • MWax is gentle enough even for sensitive skin.

    • MWax is a natural source of Vitamin A, supporting cell turnover and reconstruction.

    Relaxation Treatment - High Quality Pure unscented liquid coconut oil, nourishing antioxidant benefits for the skin.

    Manual Lymph Drainage Treatment - no product is used for the Dr Vodder's method of Manual Lymph Drainage for best results. It is a gentle, rhythmic and precise skin on skin contact technique due to the fragility of the lymph vessels located just 3mm under the skin. We do not want to compress the lymph vessels.

    Amy uses gentle antibacterial wet wipes to cleanse her hands thoroughly before treatment.

  • Yes, Amy can perform remedial techniques without the use of massage wax and oils, just let Amy know. Manual Lymph Drainage is performed without any massage wax or oil. Amy cannot perform Swedish or Lomi Lomi Relaxation massage without oil as these require gliding techniques, however Amy can provide a relaxing dry massage which is performed whilst you are draped in the towels.

Ami's Membership

  • It's free and easy to sign up, with access to seasonal special offers that are designed just for you and your wellbeing, and your loved ones.

  • You must be an existing client to sign up. It's easy, simply send an email to Amy (a.teh@live.com) or message Amy via the contact form on this website with your details. Amy will provide you with a unique membership number